Terms of Service

1. Acceptance of Terms

By accessing or using the Overlocked platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

Overlocked provides a cloud-based self-storage facility management platform that enables operators to manage facilities, units, renters, leases, billing, and related operations. The Service includes web-based dashboards, a renter self-service portal, API access, and related tools and features.

3. Account Registration

To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify Overlocked immediately of any unauthorized use of your account.

4. Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service in any way that violates any applicable federal, state, local, or international law or regulation.
• Attempt to gain unauthorized access to any portion of the Service, other accounts, computer systems, or networks connected to the Service.
• Use the Service to transmit any malicious code, viruses, or harmful data.
• Interfere with or disrupt the integrity or performance of the Service.
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission.

5. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. You retain ownership of all data you submit to the Service ("Your Data"). By using the Service, you grant Overlocked a limited license to use, process, and store Your Data solely to provide and improve the Service. Overlocked will not sell Your Data to third parties.

Where Overlocked processes personal information of your renters on your behalf, you act as the data controller and Overlocked acts as your data processor. That processing is governed by our Data Processing Addendum, which is incorporated into these Terms by reference.

6. SMS / Text Message Communications

If you provide us with a mobile phone number and affirmatively opt in (by checking the SMS-consent box at signup or in your renter portal account settings), you consent to receive recurring transactional SMS messages from Overlocked or your storage operator about your account. These messages may include payment reminders, account alerts, unit access notifications, lien-process notices, maintenance status updates, and similar service-related communications.

Frequency. Message frequency varies based on your account activity. Typical accounts receive between 0 and 20 messages per month.

Costs. Message and data rates may apply, depending on your mobile carrier and plan. Overlocked does not charge you separately for SMS messages.

Opt-out. You may opt out of SMS messages at any time by replying STOP, END, or QUIT to any message we send, or by unchecking the SMS-consent box in your renter portal account settings. Opt-out is honored immediately. Once opted out, you will receive a single confirmation message and then no further SMS until you opt in again.

Help. Reply HELP to any message for help, or contact us at support@overlocked.io.

Consent is not a condition of any purchase. You may use the Service and lease a storage unit without opting in to SMS. SMS is a convenience channel; the same notifications are available via email regardless of your SMS opt-in status.

Carriers. The wireless carriers supported by this program are not liable for delayed or undelivered messages.

7. Subscription Fees and Payments

Subscription fees. Access to the Service is sold on a subscription basis, billed per managed facility per month according to the plan you select. Current plans and pricing are published at overlocked.io/#pricing and start at $199 per facility per month. All fees are quoted in U.S. dollars unless otherwise stated. You agree to pay all applicable fees and authorize Overlocked to charge your designated payment method on a recurring basis until you cancel. Fees are non-refundable except as required by law or as otherwise stated in a separate agreement.

Renter payments (pass-through). The Service includes optional tools that let you collect rent and other charges from your renters through our payment processor, Stripe. For these renter payments, you — not Overlocked — are the merchant of record: funds are settled to your connected account, and you are responsible for the underlying lease, the goods and services provided, refunds, chargebacks, and any taxes. Overlocked facilitates the transaction and is not a party to the agreement between you and your renter. Your use of Stripe is additionally subject to Stripe's connected-account terms.

8. Intellectual Property

The Service and its original content, features, and functionality are owned by Overlocked and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not use Overlocked's name, logo, or trademarks without prior written consent.

9. Service Availability and Modifications

Overlocked reserves the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We will make commercially reasonable efforts to notify you of significant changes. Overlocked shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Overlocked and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of (or inability to access or use) the Service.

11. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Overlocked does not warrant that the Service will be uninterrupted, timely, secure, or error-free.

12. Indemnification

You agree to indemnify and hold harmless Overlocked and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any rights of a third party.

13. Termination

Overlocked may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease. You may export Your Data prior to termination. Overlocked will retain Your Data for a reasonable period following termination to allow for data export, after which it may be deleted.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law provisions. You agree that any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Davidson County (Nashville), Tennessee, and you consent to personal jurisdiction and venue in those courts.

15. Changes to Terms

Overlocked reserves the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

16. Contact Information

If you have any questions about these Terms, please contact us at support@overlocked.io.